This form is provided to obtain your consent for unattended remote access support. Unattended remote access allows a technician or support representative to access your computer or device without your active presence. Please read the following carefully and sign at the bottom if you agree to grant permission for unattended remote access support.
Company
Name: Green Dragon Technology
Contact
Information: greendragon.tech or 501-203-8324 (o) 503-660-8324
(m)
Purpose
of Unattended Remote Access Support:
The
purpose of unattended remote access support is to diagnose and resolve
technical issues on your device without requiring your active presence.
This process may involve the following activities:
-
Diagnosing and troubleshooting software or hardware problems.
-
Installing, updating, or configuring software and drivers.
-
Scanning for viruses or malware and performing security checks.
-
Optimizing system performance and settings.
Consent:
By
signing this form, I acknowledge and agree to the following:
1.
I grant permission for the specified technical support provider and
technician to access my computer or device remotely for the purpose of
providing technical support.
2.
I understand that unattended remote access support carries certain risks,
and I am responsible for ensuring that my device is adequately protected
with security measures like firewalls and antivirus software unless Green
Dragon Technology is the support provider for such software.
3.
I acknowledge that I have the option to monitor and terminate the remote
session at any time if I have concerns about the access being granted.
4.
I understand that while the technician will make every effort to protect
my privacy and data, there is no absolute guarantee of data security, and
I should back up any critical data before the remote support session.
5.
I consent to the support technician taking actions on my computer or
device as necessary to address the issues mentioned above. These actions
may include but are not limited to the installation, modification, or
deletion of software and files.
6.
I agree to hold the technical support provider and technician harmless for
any data loss or damage that may occur as a result of their work on my
computer or device.
7.
I understand that this consent form remains in effect until I revoke it in
writing.
Revocation
of Consent:
I
may revoke this consent at any time by sending a written request to the
technical support provider: Revoking consent will terminate the unattended
remote access support.
