501-203-TECH (8324) [o] or 503-660-TECH (8324)[m]

We do not warranty CPE (Customer Provided Equipment)

If we install a part that you provide, then WE ARE NOT RESPONIBLE FOR IT, OR ANYTHING THAT MAY OCCUR IF IT WERE TO FAIL.

Any work performed with customer supplied parts carries no warranty or guarantee on any parts, labor or services.

Installation of customer supplied parts.


If a business installs a customer supplied part, they wouldn’t be responsible for it, or anything that may occur if it were to fail, which leaves the customer out to dry if the part does fail and then they need to pay for the job a second time because they didn’t have a warranty through the shop. It doesn’t matter where the customer purchased the part.


If a shop installs a part that they did not supply and that part fails, the shop won’t do the job a second time for free and the parts warehouse won’t pay for the labor for the shop to redo the job. They sold the part to the customer and will only replace said defective part.


In a perfect world, no parts would ever fail no matter where they came from. Unfortunately, this is not the case. If a part is installed and that part fails, the customer will have a poor experience with all parties involved. That customer will then share their experiences with friends, family, social media and online review sites. Businesses work very hard to build their reputations by providing good customer service experiences…


This is always a sensitive subject but it needs to be addressed. In order for a business to remain in business and provide the latest needed tools, equipment, warranties for shop supplied parts as well as training for the modern complex PCs and provide competitive compensation for talented technicians they need to make a profit.

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